Overview：This policy applies to all orders placed on our store.Important: All live stream clearance, bargain, flash sale, promotional and market pop-up live items are FINAL SALE. No return, refund or exchange will be accepted.
1. Return & Exchange Conditions
The return and exchange eligibility window is 30 days after delivery, only applicable to regular-priced products.
To apply for return, exchange or refund:
- Items must be unused, unwashed
- All original tags and packaging must be intact and resalable
- Proof of purchase is required for all return or exchange requests
2. Return & Exchange Application Process
Before submitting a return or exchange request, please contact customer service to obtain the official return address. If you process return or exchange without prior consultation, we may not receive the parcel, and all costs incurred for this shipment shall be borne by you.
3. Non-Returnable Categories
The following categories are non-returnable under any circumstance:
- Perishable goods
- Sanitary, intimate and personal care items
- Hazardous materials, flammable liquids and gases
- Gift cards
- Downloadable digital software products
- Complimentary gifts
4. Accepted & Rejected Reasons for Return / Exchange
- Returns or exchanges are only available for items received defective or damaged.
- We do not accept return or exchange requests for colour difference caused by live stream lighting or subjective dissatisfaction.
5. Inspection & Partial Refund
Partial refund may be approved if returned goods are opened, used, damaged or with missing parts due to reasons not caused by us. We reserve the right to reject returns that fail our inspection.
Once your returned parcel is received and inspected, we will send you an email notification with the inspection result. If approved, your refund will be processed and credited to your original payment method within several business days.
If you have not received your refund after approval, please first verify with your bank or card issuer, as financial institutions may have delayed posting times. Contact us at {eij8267@outlook.com} if the issue remains unresolved.
6. Return Shipping Fees
- Return shipping charges will be covered by us only for defective or damaged items attributable to our side.
- For returns or exchanges made for buyer’s personal reasons, the buyer is responsible for all return shipping charges. Return shipping fees are non-refundable and may be deducted from your approved refund amount.
- For high-value goods, we strongly recommend a trackable shipping service and shipping insurance. We are not liable for lost or damaged return parcels in transit.
7. Gift Orders
For gift orders marked as gift at checkout, store credit will be issued after we receive and inspect the returned item. If the order was not marked as a gift, the refund will be issued to the original purchaser.
Need help?
Contact us at {leij8267@outlook.com} for questions related to refunds and returns.